What if I told you it’s possible to delight your customers and get them to become your walking marketers?
Does this sound like you?
- Making your customers delighted is a hurdle for you.
- You struggle to meet your customers' expectations.
- You are faced with daily operational challenges in delivering exceptional service.
- Your employees are unable to handle customers as well as you want them to.
- You are constantly battling with customer complaints and reviews.
- You struggle to respond to negative online reviews or recover from a failed service.
- You put a lot of work into getting new customers, but they never come back for more.
- You struggle to retain your existing customers.
- You are looking for practical solutions to enhance your customer interactions and boost your bottom line?
- You want your brand to be well-known for exceptional experience, but it's difficult to satisfy the customers of today.
If you answered “YES” to any of these questions, then this workshop is tailor-made for you!
CUSTOMER EXPERIENCE TURBO
It’s a one-day intensive in-person training designed to help businesses build a loyal customer base.
Who is this for?
- Entrepreneurs
- business owners
- Frontline employees in the SME industry.
- This isn't just another training—it's a game-changer for your business!
Here's what you'll walk away with:
- Learn proven techniques to “Waoow” your customers at every touchpoint.
- Discover how to create memorable experiences that keep them coming back for more.
- Master the art of communication and turn every interaction into a positive experience.
- Learn how to engage with customers and build lasting relationships.
- Gain invaluable insights into resolving issues quickly and effectively, turning unhappy customers into loyal advocates.
- Equip your frontline employees with the tools and confidence they need to excel in their roles.
- Gain a competitive edge over your competitors by delivering superior service that sets your business apart.
F.A.Q.
Frequently Asked Questions
Yes, we have group packages designed for Groups of 5 and above. Reach out on 0545104448 for your group offer.
The training cost covers, coffee break, lunch, water, drink, certificate of participation and customized stationery.
There is currently no virtual session for those who can’t make it physically.

Meet your facilitator
Hey, I’m Amanda Akushie, A customer Experience Management and Digital Marketing Consultant with more than 12 years of experience in Customer Experience & Customer Service, business transformation, business development, account management, Sales and marketing and project management.
I am an Accredited Customer Experience Master and a Certified Process Professional with BP Group, UK. I am a Certified Corporate Professional trainer and a Certified Customer Service Expert with IAPPD, UK
I am an executive member of the Customer Experience Professional Ghana, a professional member of West Africa Association of Customer Service Professionals and a trained WACCOMP-UNIDO SME Coach. I hold a Bachelor’s degree in Biochemistry and an MBA in Marketing from the University of Ghana, Legon. In addition, I hold a professional diploma in digital marketing from IPMC.
I support business owners to grow, retain and build loyal customers with strategies that will help them to transform their business into a money making venture. I have worked with over 500 business owners and individuals from both small and large organizations to help transform their businesses.
Don’t miss out on this opportunity to delight your customers and build loyal customers for your business. Join us at this year’s Customer Experience Workshop and take your business to new heights.
Date
5th April, 2024
Time
9:00am - 3:00pm
Venue
To Be Announced
Limited Seats
Limited seats available, reserve yours now!
Client Testimonials
Our Participants Experience
The customer experience turbo helped me re-evaluate my business by developing a customer-centric mindset. I appreciated the difference between customer experience and customer service and that changed my perception of how I deal with my customers. Amanda used real life examples to make her teaching practical and brought in another resource person to broaden our knowledge on sales. The program has helped increase Sanhwe’s customer loyalty because I actively collect customer feedback, analyze it for improvement, and maintain clear communication throughout the customer journey so they are aware of our processes and policies. I gained valuable insights on telephone etiquette and had the opportunity to network with other entrepreneurs. It was a truly worthwhile experience.
Ernestina Kobi Founder & Operations Lead for Sanhwe Ltd. CompanySince implementing the customer experience strategies from Nilee Consult after we participated in the Customer Experience Turbo, we've noticed a significant improvement in customer satisfaction and an increase in positive feedback. Our team now approaches interactions with empathy, efficiency, and expertise, resulting in repeat business from some of our tough clients. This investment in training has undeniably elevated our brand and contributed to our overall success.
Selasi Dzikunu Founder, Delse Shop
The Customer Experience Turbo training was very insightful for me in running my business. I learnt to pay attention to all the possible touch points for customers, even the less-active ones. This has really helped me to delight my customers by meeting them where it’s most convenient for them.
Edel Togobo Founder, Edelicious Farms