Why Hire Nilee?
- 10+ Years of Experience
- Top-Rated Consultancy
- Certified Professionals
Delivering on your brand promise
Nilee Consult is a business transformation consultancy that integrates Customer Experience, Design Thinking, Process Re-engineering, and Digital Marketing to support proactive businesses to intentionally design strategies that delights their customers, empower employees and increase business profitability.
At Nilee Consult, we believe the future belongs to businesses that put people, processes, and technology at the heart of transformation.
We have a track record in helping numerous businesses across multiple industries to transform their processes leading to increased customer satisfaction, retention, loyalty, and revenue growth. Our tailored approach ensures that every solution we provide is customized to your specific needs and goals.
Our approach is human-centered, insight-driven, and execution-focused, ensuring that your business transformation journey is realistic, sustainable, and impactful.
Our vision is to be the preferred partner for business transformation consulting services in Africa
- Business strategy & planning
- Marketing strategy & execution
- Process efficiency & workflow improvement
Designing experiences that delight
Empowering proactive and visionary businesses to intentionally design strategies to help empower their employees, delight their customers, build sustainable growth and increase business profitability.
Our Mission
To support businesses to reposition customer experience management as an integral aspect of their business management strategy.
Our Vision
Our vision is to be the preferred partner for business transformation consulting services in Africa
Our Values (LERT)
Learning
We have an insatiable thirst for knowledge and a commitment to continuous learning. By staying up-to-date with the latest trends and advancements in customer experience, we ensure that our strategies and solutions are always fresh, innovative, and effective. We embrace new ideas, techniques, and technologies to provide you with cutting-edge solutions that keep your customers delighted.
Empathy
Respect
Trust
Trust is the foundation of any successful relationship. We strive to build trust with our customers by delivering on our promises, maintaining transparency, and demonstrating our expertise and reliability. We believe that trust is earned through consistent excellence, and we are committed to earning and preserving your trust throughout our partnership.
Amanda Akushie
Amanda Dornukie Akushie is a dynamic and results-driven CX consultant with over 12 years of extensive experience in business transformation projects across multiple industries including engineering, manufacturing, and financial services. She specializes in Customer Experience (CX) Management, Market Research, Process Re-engineering, and Design Thinking. She has a proven track record of helping organizations optimize business processes, enhance operational efficiency, and deliver exceptional customer and employee experiences. Amanda’s passion for driving transformation has positioned her as a trusted partner to numerous top-tier clients in Ghana and across Africa.
As the Founder and Lead Consultant at Nilee Consult, she has collaborated with prominent organizations to tailor strategies to enhance customer-centric practices and foster organizational excellence and has spearheaded impactful projects that has also improved adoption and customer satisfaction across several businesses.
She holds a MBA marketing and a Bachelor of Science in Biochemistry from University of Ghana. She is an Accredited Customer Experience Master and Certified Process Professional with BP Group (UK). She is a certified professional trainer and a certified Customer Service Expert with IAPPD, UK. She holds a professional diploma in digital marketing from IPMC. She is a certified SME coach trained under the WACCOMP – UNIDO sponsored program. She is an executive member of the Customer Experience Professional Ghana Association and a professional member of the West Africa Association of Customer Service Professionals. She is also a design thinking facilitator with Design Thinking Ghana Hub. Among her many certifications, she holds a certification in Films and Television Techniques due to her love for photography.
Amanda is passionate about driving transformation, building partnerships, and nurturing innovative strategies that create lasting value for businesses and their customers.