Customer Experience Turbo 2026

Turn Your Customer-Facing Team Into Confident, Professional Problem-Solvers In Just One Day

The Customer Experience Turbo Workshop (5th Edition) is a high-impact and practical workshop designed to equip teams with the tools, mindset and operational clarity required to deliver consistent, professional, memorable and customer-centric experience that strengthens loyalty and protects your brand reputation.

Save A Spot

Watch A Recap Of CET 2025

If your organisation is experiencing:

  • Increasing customer complaints
  • Inconsistent service delivery across teams
  • Staff who struggle with difficult customer interactions
  • Escalations that overwhelm supervisors and managers
  • Customers who quietly stop returning

Then your organisation does not just have a service problem. You have a customer experience execution gap and that gap is costing your organisation revenue, reputation, and customer loyalty.
The Customer Experience Turbo Workshop was designed to fix exactly tha

Workshop Objectives

Key modules to be covered

Participants will explore practical tools and frameworks including:

  • Foundations of Customer Experience: People, Process & Technology
  • Professional customer communication strategies
  • Service Delivery: Emotional intelligence in customer interaction
  • De-escalation techniques and Conflict Resolution
  • Service recovery frameworks
  • Ownership and accountability culture
  • Leadership influence on service behaviour
Event Details

Date

8th April, 2026
Time: 9am - 5pm

Venue

Sunlodge Hotel,
Tesano-Accra

Investment

GHC 2,500

I'm Ready To Register
Who Should Attend

Customer Experience Turbo is designed for professionals who interact with customers directly or influence customer outcomes.

Ideal participants include:

  • Customer service teams
  • Relationship managers
  • Contact centre agents
  • Operations teams
  • Branch managers and supervisors
  • Sales professionals
  • Customer experience leaders
  • HR professionals responsible for service culture development

Testimonials from organizations that have previously taken part in the workshop highlight the following strategic benefits:

  • Improved participant knowledge in professional communication, effective management of customer expectations, and building trust with customers.
  • Enhanced capability to handle and manage difficult customers professionally, using structured approaches to de-escalate conflict and resolve issues efficiently.
  • Stronger understanding among participants of their role in delivering the organisation’s service promise, with greater ownership of issues rather than deflecting responsibility.
  • Increased awareness among managers and supervisors of how leadership behaviour directly influences customer experience outcomes within the organisation.
  • Introduction of practical, structured frameworks that enable teams to deliver consistent service experiences across multiple customer touchpoints.
  • Greater employee confidence when engaging with customers, particularly in high-pressure or challenging situations.

Corporate CX Impact Bundle (3 or more persons) – GHC2200 /person

Post-workshop virtual CX advisory session (1 hour)

Your Registration Package Includes:

  • Full workshop access
  • Practical CX frameworks and Materials
  • Certificate of Participation
  • Snack & Lunch
  • Networking with professionals across industries

The workshop is structured to be highly interactive and includes:

  • Scenario-based discussions
  • Role plays
  • Real-life case studies
  • Group problem-solving exercises
Limited Seats Available

To maintain a highly interactive learning experience, participation is limited. Seats are allocated on a first-come, first-served basis.
Early registration is strongly recommended.

Secure Your Seat Today

We offer special rates and packages for corporate teams. Contact us directly to learn more about group discounts and custom workshops.

Lead Trainer

Amanda Akushie

The workshop will be facilitated by Amanda Akushie, Founder and Lead Consultant of Nilee Consult.

Amanda is a respected Customer Experience Consultant, Corporate Trainer and Business Transformation Advisor who works with organisations across multiple industries to strengthen customer-centric culture, improve operational processes and enhance service delivery.

Amanda brings deep practical insight into the real-world challenges businesses face when delivering service.

Her facilitation style is known to be engaging, practical, structured and highly relatable, enabling participants to quickly understand and apply the concepts discussed.

The workshop is structured for a limited number of people to help provide personalized engagement with participants and support everyone.

Connect With Me
Linkedin-in Instagram Facebook-f Threads

Testimonials From Past Participants

This training was refreshingly different.

I have attended several customer experience trainings before, and to be honest, they often cover the same ideas in similar ways. What stood out about this workshop was how honestly and differently the concepts were presented. It felt refreshing to hear customer experience discussed from a new and practical perspective. I truly appreciated that approach.

The simplicity of the delivery made the concepts come alive.

What I really appreciated about this training was the simplicity of the delivery. We often hear about concepts like empathy and emotional intelligence, and when you read about them they can sound very technical. But the way the session was delivered made them easy to understand and relatable. It helped me realise that many of the actions we take in customer interactions have a deeper impact than we may even realise.

The session made me reflect deeply on how I show up at work.

Listening to this training felt very reflective. The way the concepts were explained made me relate them directly to my own actions and behaviour at work. Sometimes when the pressure of work builds up, it’s easy to unintentionally project that stress onto customers. This session helped me pause and reflect on how I show up in those moments. It was a powerful reminder of the responsibility we carry when interacting with customers.

The session made me reflect deeply on how I show up at work.

Listening to this training felt very reflective. The way the concepts were explained made me relate them directly to my own actions and behaviour at work. Sometimes when the pressure of work builds up, it’s easy to unintentionally project that stress onto customers. This session helped me pause and reflect on how I show up in those moments. It was a powerful reminder of the responsibility we carry when interacting with customers.

I already understood that feedback is important, but what this workshop helped me realise is that the way feedback is delivered makes all the difference. Sometimes you reach a point where you feel you’ve done everything you can and you don’t know what else to do. Through this training, I gained practical insight on how to navigate those situations more effectively.

My biggest takeaway from this workshop is the realisation that customer experience is not something small or secondary. It is actually the foundation that supports the entire business. From the beginning to the end of the customer journey, we need to be more intentional about every interaction and every detail that contributes to the customer’s experience.