5th Edition Of The Business Growth Accelerator Workshop 2026
Two practical days to rethink how your business grows, delights customers, leads teams and builds systems for sustainable growth.
- 24th – 25th September 2026
- The Palms by Eagles, Airport, Accra
- Investment: GHS 7,500 per participant
Limited seats are available for the 5th Edition.
Your Business May Be Growing, But Is It Built To Sustain The Growth?
You have customers and teams. Revenue is coming in and you are putting in the work, but beneath the growth, there may be gaps quietly slowing the business down.
Sometimes, the problem is not a lack of opportunity.
The business simply has not built the right customer experience, leadership mindset, processes and systems to sustain growth.
That is why we created the Business Growth Accelerator Workshop.
For Two Days, We Will Work Together To Answer One Important Question:
What Needs To Change In Your Business Today To Build The Business You Want Tomorrow?
We offer special rates and packages for corporate teams. Contact us directly to learn more about group discounts and custom workshops.
Not Another Business Conference.
You Will Work On Your Business.
The Business Growth Accelerator is a practical, hands-on business transformation workshop designed for leaders who want to build stronger, more competitive and sustainable organizations.
You will examine your business, identify gaps, challenge assumptions, work with practical tools and frameworks and begin translating what you learn into actions you can take back into your organization.
The goal is not simply to give you more business information.
The goal is to help you think differently about how your business grows.
Key Modules
- 01 — Customer Experience As A Growth Strategy
- 02 — Building A Customer-Centric Culture
- 03 — Understanding Your Customers
- 04 — Customer Persona & Journey Mapping
- 05 — Identifying Customer Experience Revenue Leaks
- 07 — Turning Customer Data Into Business Insight
- 08 — Human Centered Design Principles For Cx
- 09 — From Insight To Implementation
Who Should Attend?
The Business Growth Accelerator Workshop is ideal for:
- Business Owners & Founders
- Managing Directors
- Chief Executive Officers
- Heads Customer Experience / Customer Service Managers / Team Leads / Service Quality head
- General Managers
- Contact Center Managers/Supervisors
- Product and UX Designers
- Marketing and Brand Managers/Supervisors/Leads
- Operations and Process Managers
- HR and Change Managers
- Business Unit Heads
- Entrepreneurs leading growth-stage businesses
- Public Sector and NGO Program Heads
Workshop Objectives
The Business Growth Accelerator Workshop is designed to help business leaders step back from the daily demands of running the business, identify the gaps limiting sustainable growth and build a clearer approach to improving customer experience, business processes and organizational performance.
The workshop will help participants:
- Identify the hidden gaps slowing business growth and affecting performance.
- Understand customers better and make more customer-informed business decisions.
- Connect customer experience to growth, loyalty and revenue.
- Identify broken touchpoints and processes creating friction for customers and teams.
- Strengthen leadership and team alignment around the customer and business priorities.
- Use customer data and feedback more effectively to guide improvement.
- Identify practical opportunities to improve and innovate the customer experience.
- Move from ideas to action with clearer priorities for your organization.
Date
24th – 25th September 2026
Venue
The Palms by Eagles, Airport, Accra
Investment
GHS 7,500 per participant
What We Leave You With
Participants will leave with greater clarity on what needs to change and practical tools to help them begin.
By the end of the two-day Business Growth Accelerator Workshop, participants will leave with:
Business Gap Clarity
Greater clarity on the customer experience, process and organizational gaps that may be limiting growth or quietly leaking value.
Customer Insight
Practical approaches to understanding customer needs, expectations, behaviours and pain points beyond assumptions.
Customer Persona Framework
A practical framework to help you define and better understand the customers your business serves.
Customer Journey Mapping
The ability to map key customer journeys, identify critical touchpoints, moments of truth and areas of friction.
Revenue Leak Identification
A stronger ability to identify where poor experiences, weak follow-up and broken processes may be costing your business opportunities and revenue.
Practical CX Measurement Tools
A clearer understanding of the customer experience metrics that matter and how to begin developing a practical CX Scorecard.
Customer Feedback Analysis
Practical guidance on moving beyond collecting feedback to identifying patterns, root causes and business improvement opportunities.
Customer-Centred Problem Solving
Practical Human-Centred Design principles to help you rethink business problems and develop solutions around real customer needs.
Improvement Priorities
Greater clarity on the areas your business should prioritize, including possible quick wins and areas requiring leadership attention.
Practical Action Plan
A structured starting point to help you translate workshop insights into practical next steps for your organization.
Frequently Asked Questions
When is the Business Growth Accelerator Workshop?
The workshop will take place on Thursday, 24th and Friday, 25th September 2026.
Where will the workshop be held?
The workshop will be held at The Palms by Eagles, Airport, Accra.
The investment is GHS 7,500 per participant.
How much does it cost?
The investment is GHS 7,500 per participant.
Is this a one-day or two-day workshop?
The Business Growth Accelerator is an intensive two-day workshop. Your registration covers participation for both days.
Is the workshop only for business owners?
No.
The workshop is designed for business owners, founders, executives, senior managers, functional leaders and professionals responsible for customer experience, operations, strategy, people or business growth.
Can corporate institutions register a team?
Yes.
We strongly encourage organizations to send cross-functional teams, particularly where the goal is to improve customer experience, strengthen internal alignment or support business transformation.
Please contact Nilee Consult for corporate and team registration enquiries.
Is the workshop suitable for SMEs?
Yes.
The workshop is particularly relevant for growth-stage SMEs and medium to large businesses that want to build stronger systems and prepare for sustainable growth.
Is this a customer service training programme?
No.
The Business Growth Accelerator goes beyond traditional customer service training.
The workshop examines the relationship between customers, leadership, culture, processes, data, innovation and sustainable business growth.
Will the workshop be practical?
Absolutely.
The Business Growth Accelerator is designed as a hands-on workshop.
Participants will engage in discussions, business reflection exercises, practical frameworks etc
Do I need previous customer experience knowledge?
No.
The workshop has been designed to help participants understand the fundamentals while progressing into practical customer experience management and business improvement concepts.
Will I receive a certificate?
Yes.
Participants who complete the workshop will receive a Certificate of Participation.
Are meals provided?
Yes.
Meals and refreshments during the workshop are included in your registration package.
What should I bring to the workshop?
Come ready to think critically about your business or organization.
We also recommend bringing any relevant insights about your customers, business processes or current customer experience challenges that may support your workshop exercises.
How do I register?
Click the Register Now button and complete the registration process.
Your seat is confirmed upon completion of the required registration and payment process.
Register Your Team Today
Don’t miss this opportunity to transform your customer experience, empower your teams, and elevate your business.
We offer special rates and packages for corporate teams. Contact us directly to learn more about group discounts and custom workshops.
The Lead Facilitator
Amanda Akushie
Amanda Dornukie Akushie is a dynamic and results-driven CX consultant with over 12 years of extensive experience in business transformation projects across multiple industries including engineering, manufacturing, and financial services. She specializes in Customer Experience (CX) Management, Market Research, Process Re-engineering, and Design Thinking. She has a proven track record of helping organizations optimize business processes, enhance operational efficiency, and deliver exceptional customer and employee experiences. Amanda’s passion for driving transformation has positioned her as a trusted partner to numerous top-tier clients in Ghana and across Africa.
As the Founder and Lead Consultant at Nilee Consult, she has collaborated with prominent organizations to tailor strategies to enhance customer-centric practices and foster organizational excellence and has spearheaded impactful projects that has also improved adoption and customer satisfaction across several businesses.
She holds a MBA marketing and a Bachelor of Science in Biochemistry from University of Ghana. She is an Accredited Customer Experience Master and Certified Process Professional with BP Group (UK). She is a certified professional trainer and a certified Customer Service Expert with IAPPD, UK. She holds a professional diploma in digital marketing from IPMC. She is a certified SME coach trained under the WACCOMP – UNIDO sponsored program. She is an executive member of the Customer Experience Professional Ghana Association and a professional member of the West Africa Association of Customer Service Professionals. She is also a design thinking facilitator with Design Thinking Ghana Hub. Among her many certifications, she holds a certification in Films and Television Techniques due to her love for photography.
Amanda is passionate about driving transformation, building partnerships, and nurturing innovative strategies that create lasting value for businesses and their customers.