Are you struggling to retain customers and meet customer expectations?

Discover how to design a Customer Experience strategy that drives satisfaction and growth.

This is everything you need to create a seamless and impactful customer experience that drives business success.

Save My Spot

Have you ever wondered why...

  • Your customers don’t seem loyal, even though you offer great products or services?
  • Your team struggle to deliver a consistent experience across all customer touchpoints?
  • You keep getting the same customer complaints, but don’t know how to fix the root cause?
  • Your customer feedback isn’t leading to the improvements you expected?
  • Your customer experience strategy isn’t delivering the growth you anticipated?
  • Your business isn’t effectively leveraging technology like AI to enhance the customer experience?

Deadline For Registration

Unlock Unmatched Customer Loyalty and Business Growth

Are you ready to transform your business by turning customer experience into your biggest competitive advantage? The Business Growth Accelerator Workshop is designed specifically for entrepreneurs, business owners, and supervisors who want to elevate their CX game and see real results.

What’s in the Offer?
This comprehensive workshop will guide you through the essential steps to transfor your customer interactions. You’ll learn how to:

  • Learn proven techniques to “Waoow” your customers at every touchpoint.
  • Develop a Powerful CX Strategy that aligns with your business goals, creating a seamless and personalized experience for your customers.
  • Map the entire customer journey to ensure consistency and satisfaction at every stage, turning first-time buyers into loyal advocates.
  • Leverage AI for continuous improvement, using real-time feedback to make data-driven decisions that enhance customer satisfaction.
  • Implement a structured service recovery framework, turning service failures into loyalty-building opportunities.
I’m sold, I want to pay

Date

4th - 5th
October 2024

Venue

Tomreik Hotel,
East Legon

Investment

GHC 1800

Imagine never having to guess where your customer experience falls short and never having to handle frustrated customers without a clear resolution plan ever again.

Picture this: Instead of scrambling to address complaints and hoping your customers don’t churn, you have a structured, proven process in place that turns every negative experience into a positive outcome. Also, you have clear insights into every touchpoint, identifying exactly where your customers face friction and lastly, you’ve developed a detailed, actionable plan that aligns perfectly with your business goals that enables every team member to understand their role in enhancing the customer experience.

Core Results You’ll Achieve

By the end of this workshop, you’ll walk away with practical and actionable strategies that drive customer loyalty, improve satisfaction, and ultimately, increases your business profitability. You’ll no longer be reactive, scrambling to fix problems after they arise. Instead, you’ll have a proactive approach that anticipates customer needs, addresses pain points before they escalate, and creates a customer experience that keeps them coming back for more.

Seats are truly limited so Claim Your Seat now before they are all gone

Here’s What’s Included in the Workshop

  • Tools and templates to identify gaps and opportunities in your current CX processes.
  • Practical exercises to evaluate your customer touchpoints and feedback mechanisms.
  • A detailed, actionable framework to develop a customer experience strategy aligned with your business goals.
  • Introduction to AI tools and technologies for collecting and analyzing customer feedback.
  • Templates and guidelines for documenting service recovery processes and procedures.
  • Engage in group activities that simulate real-world CX challenges and solutions.
  • Sessions led by experienced customer experience professionals and industry experts.
  • A post-workshop action plan to help you implement what you’ve learned and track
  • Connect with like-minded entrepreneurs, business owners, and supervisors who are also focused on enhancing their customer experience.
  • Access to follow-up sessions to reinforce learning and address any challenges encountered during implementation.
  • Access to follow-up sessions to reinforce learning and address any challenges encountered during implementation.
I'm Ready To Register

Meet your facilitator

Hey, I’m Amanda Akushie, A customer experience management consultant with over a decade of experience in building customer loyalty and increasing business profitability.

I am an Accredited Customer Experience Master and a Certified Process Professional with BP Group, UK. I am a Certified Corporate Professional trainer with IAPPD, UK

I am an executive member of the Customer Experience Professional Ghana.

I have supported over 1000 business owners business owners and individuals to grow, retain and build loyal customers using practical strategies