Business Growth Accelerator 2025
Discover how to design a Customer Experience strategy that drives satisfaction and growth.
This is everything you need to create a seamless and impactful customer experience that drives business success.
Customers walk away. They don’t complain—they just leave.
They abandon apps halfway. They ghost sales reps. They ignore follow-ups. And worst of all? They tell their friends, family, and social media followers how bad the experience was.
Too many businesses are stuck chasing metrics without understanding what their customers truly need. Most teams are stuck and overwhelmed with customer complaints they don’t know how to fix. They’re juggling disconnected processes, Fragmented customer journeys, Inconsistent service delivery, unclear feedback, Low customer retention rates, demotivated and disengaged staff resulting in a disconnect between brand promise and customer reality.
That’s where this workshop comes in.
The Business Growth Accelerator (BGA) Workshop is designed to break through that chaos and equip business with the tools, strategies, and confidence to transform businesses. The BGA workshop, now in its 4th edition, is hosted by Nilee Consult, a leading business transformation consultancy. This two-day hands-on workshop is designed for businesses focused on solving real business problems.
Workshop Objectives
The primary goal is to equip participants with applicable skills, tools, and insights to enhance the experience of their customers.
Specifically, the workshop will enable participants to:
- Understand and apply globally recognized CX frameworks to their business context
- Diagnose and fix customer journey pain points
- Design human-centered products and services that delight customers
- Create internal alignment across teams for CX delivery
- Build and track key CX metrics and scorecards
- Cultivate a CX-first culture within their organization
Date
3rd & 4th October 2025
Venue
Tomreik Hotel,
East Legon
Investment
GHC 5,000
Who Should Attend
The primary goal is to equip participants with applicable skills, tools, and insights to enhance the experience of their customers.
Industries targeted: Finance, Retail, Insurance, Healthcare, Tech, Telecoms, Hospitality, Education, Public Sector, Development Organizations.
- Entrepreneurs & Business Owners
- Frontline Managers/ Supervisors/ Team Lead
- Product Designers & UX Professionals
- Marketing & Brand Leads
- Operations & Process Managers
- Government and NGO Program Heads
Value Proposition For Participants
Each participant will leave the workshop with:
- A clear understanding of CX and how to operationalize it
- At least one fully mapped customer journey for their business
- A customized CX improvement plan
- Personalized coaching and real-time feedback throughout the workshop.
- A comprehensive CX Toolkit packed with practical templates, actionable frameworks, and implementation guides.
- Scorecard templates and governance tools
- New peer connections for support and collaboration
- Post-event accountability tools and resources
- Certificate of Completion acknowledging your mastery of customer experience best practices.
Key Modules
- The CX Mindset & Strategic Frameworks
- Journey Mapping Practicum
- Human-Centered Design for CX
- Metrics That Matter: NPS, CSAT, CES, Churn
- CX Scorecard Development
- Culture, Governance & Team Activation
- The CX Sprint Lab (real problem-solving)
Included Tools
- Persona Canvas
- Empathy Map
- Journey Mapping Template
- Service Blueprint
- CX Scorecard
- Implementation Planner
- Feedback + Coaching Framework
Register Your Team Today
Don’t miss this opportunity to transform your customer experience, empower your teams, and elevate your business.
We offer special rates and packages for corporate teams. Contact us directly to learn more about group discounts and custom workshops.
Amanda Akushie
Amanda Dornukie Akushie is a dynamic and results-driven CX consultant with over 12 years of extensive experience in business transformation projects across multiple industries including engineering, manufacturing, and financial services. She specializes in Customer Experience (CX) Management, Market Research, Process Re-engineering, and Design Thinking. She has a proven track record of helping organizations optimize business processes, enhance operational efficiency, and deliver exceptional customer and employee experiences. Amanda’s passion for driving transformation has positioned her as a trusted partner to numerous top-tier clients in Ghana and across Africa.
As the Founder and Lead Consultant at Nilee Consult, she has collaborated with prominent organizations to tailor strategies to enhance customer-centric practices and foster organizational excellence and has spearheaded impactful projects that has also improved adoption and customer satisfaction across several businesses.
She holds a MBA marketing and a Bachelor of Science in Biochemistry from University of Ghana. She is an Accredited Customer Experience Master and Certified Process Professional with BP Group (UK). She is a certified professional trainer and a certified Customer Service Expert with IAPPD, UK. She holds a professional diploma in digital marketing from IPMC. She is a certified SME coach trained under the WACCOMP – UNIDO sponsored program. She is an executive member of the Customer Experience Professional Ghana Association and a professional member of the West Africa Association of Customer Service Professionals. She is also a design thinking facilitator with Design Thinking Ghana Hub. Among her many certifications, she holds a certification in Films and Television Techniques due to her love for photography.
Amanda is passionate about driving transformation, building partnerships, and nurturing innovative strategies that create lasting value for businesses and their customers.