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Empowering Growth, Elevating Engagement
From startups to established brands, we provide support throughout every stage of the customers’ growth and engagement
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Strategies for Customer Delight and Retention
We support businesses with strategies that help them to proactively delight their customers in order to retain them.
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Start Your Journey to Retention and Revenue
Unlock the path to customer retention and revenue growth with Nilee Consult. Your journey begins here with us.
WHO WE ARE
Have Your Brand's Reputation Precede You
Nilee Consult is a business transformation consultancy that leverages customer experience management, process re-engineering and digital marketing techniques to drive business value (reduce cost, improve service and increase revenue) for its clients.
We work with our clients to analyze the root cause of difficult customer experience scenarios and provide targeted strategies and training interventions designed to transform the experience received by customers and to put our client’s business on the path of growth
Our proven track record speaks for itself. We have helped numerous companies transform their customer experience, leading to increased customer satisfaction, retention, loyalty, and revenue. Our tailored approach ensures that every solution we provide is customized to your specific needs and goals.
Business Growth Accelerator Workshop
A Two-day hands-on workshop designed to empower entrepreneurs and business owners with the tools and strategies needed to optimize their business processes to improve service delivery, drive retention and increase business profitability
Our Customer Experience Services
Customer Persona & Journey Mapping Designs
Let us create, implement, and refine a strategy built to better your CX from the bottom up.
Process Re-Engineering & Business Transformation
Get everyone on the same page as a united front to build better trust with your customers.
User Experience Audit & Design
We will audit each step of the interaction your customers go through with your brand.
Mystery Shopping & Customer Insight Research
Let us collect the unfiltered, unbiased data you need to address and improve your CX strategy.
Digital Marketing
Services
Ready to transform your business for unparalleled success?
Unlock Business Success with Nilee Consult
At Nilee Consult, we’re here to help you reach new heights. Our expert services are designed to enhance your customer experience, drive revenue, and pave the way for remarkable growth. Join us today, and let’s work together to unlock the full potential of your business.
Start Your Customer Retention Journey With This Free E-Book
SMEs Support Handbook
Offering your customers an exceptional experience leads to customer satisfaction and retention. This is what gives you a competitive advantage as a business owner within your market.
In this insightful handbook, discover strategies to set your business apart by offering an exceptional customer experience. Learn how effective communication can be a game-changer in retaining customers and building lasting loyalty.
Welcome To The Nilee Family
At Nilee Consult, we believe that all businesses must be supported and nurtured to grow. We understand that the heartbeat of any successful business lies in the demonstration of excellent customer experience. Our success stories, evidenced by our customer testimonials, speak volumes about our service culture and our commitment to our clients.
We understand that no two businesses are the same, hence our approach is as unique as your goals, ensuring every solution is designed to meet your specific needs. We’ve helped several businesses transform their customer experience, leading to increased satisfaction, retention, loyalty, and revenue. We’re dedicated to delivering tangible, measurable outcomes.
We’re here to guide you through your most challenging customer experience nightmares, work with you to re-engineer your processes for efficiency, create visibility for you with our expertise in digital marketing and help you with your market research activities.
Whether you’re a startup, a thriving enterprise, or somewhere in between, Nilee Consult is your compass for business transformation. Your journey begins now – let’s elevate your business together. Your success and satisfaction is our pride.
Amanda Akushie
Chief Executive Officer
Client Testimonials
What Our Clients Say?
After the launch of our digital channels, we noticed a slow adoption of the platform by our client. This led us to seek the expertise of Nilee Consult in conducting Market Research and User Experience Audit of our digital channels. The strategies and recommendations proposed by Nilee Consult help to improve the uptake of the digital platforms and enhanced the overall User Experience on our digital channels. There has been a significant usage of our digital platform ever since.
Kelvin Atiapah Head, Customer Experience and Digitization ,Coronation Insurance Ghana LTDOur initial interaction with Amanda and the Nilee Consult team involved training our customer experience ambassadors, radiating success with vibrant energy. This evolved into further collaboration, encompassing a 360° mystery shopping and training for branch executives. Insights gleaned significantly enhanced departmental performance, emphasizing the criticality of all customer touchpoints. Nilee Consult's outstanding after-sales support, especially in monitoring recommendation implementation, played a pivotal role in UBA Ghana being recognized as the top bank for Customer Experience (Retail Segment) in the 2022 KPMG survey. Social media response rates also saw notable improvement. Gratitude to Nilee Consult for contributing to our growth and exceptional service delivery.
Yvonne Quashie Country Head of Customer Experience at United Bank for Africa, GhanaAs a business, one of our core objectives is to deliver exceptional customer experience and to achieve this we had lean on the experience of Nilee Consult. Hitherto, we received some customer complaints and experienced some inconsistencies across our customer touchpoints. We needed the right partner who understood our challenges and we found that partner in none other than Nilee Consult. They carried out a 360 degrees mystery shopping activity and customer insight survey and based on findings and recommendations, we were able to identify our strength and areas we needed to improve. There has been a significant improvement in staff professionalism, leading to an increase in our claims touchpoint Turnaround Time from 70% to 90%.
Kelvin Atiapah Head, Customer Experience and Digitization ,Coronation Insurance Ghana LTDOver the years, we had challenges communicating effectively with our customers until Nilee Consult came along. With a practical approach to supporting SMEs likes mine, Nilee Consult helped us through Coaching and Training by supporting us with strategies and guiding us through our communication challenges. With the help of Nilee Consult we now have in place a structured feedback system which has greatly improved the service we provide. Everyone on the team now understands the importance of CX to our business growth and are committed to playing their part to achieve that. Thanks to Nilee Consult
Elseund Ewudzie-Sampson Founder and Team Lead ,Big Samps MarketBefore Nilee Consult, our team lacked a clear understanding of how their roles impacted the overall guest experience, resulting in substandard service and negative guest reviews. Since we brought in Nilee Consult, we've witnessed a remarkable transformation in our team's work ethics. There is a newfound appreciation for our role in guest satisfaction, and our staff are now more conscientious with their attitude towards guests. The commitment to delivering our best for guests is evident. We've seen a positive shift in guest feedback and have consistently received referrals.
Cassy Tetteh Administrative Manager, La Tua VillasNilee Consult has played a pivotal role as a valued partner in our ongoing efforts to elevate the customer experience across all touchpoints. Through their meticulously executed 360-degree mystery shopping exercise and customer insight survey, they provided invaluable insights into customer perceptions, compliance, and the overall quality of service delivered by our staff. Their enthusiastic engagement and collaborative approach throughout the process were exemplary, resulting in a comprehensive report that has empowered us to refine service standards and implement internal measures aimed at enhancing our performance in identified areas. We are confident that with these enhancements, we will be able to consistently exceed customer expectations and deliver delight at every interaction point.
Esther Dokuwaa Ofosuhene Head of Client Experience, First National Bank GhanaWe had the pleasure of working with Amanda of Nilee Consult, for a training session on client experience. Her expertise and engaging style left a lasting impression on our team. She effortlessly combined professionalism with approachability, making the sessions both informative and enjoyable. Her insights were invaluable, and her passion for enhancing client experience is evident. We highly recommend her services to anyone looking to elevate their client interactions.
Alfred Selasi Dzah Learning & Development Manager, Metropolitan GhanaWorking with Nilee Consult has empowered our team to connect with customers on a deeper level. Their expertise equipped us with the knowledge and skills to uncover what truly matters to our customers. This newfound understanding has transformed our interactions, allowing us to provide a more targeted and valuable experience to our customers.
Sarah Boakye-Appiah Head of Customer Experience & Contact Center, Metropolitan GhanaAs a financial services provider, we at OmniBSIC Bank aim to be the number one bank in customer service delivery and to achieve that, we brought on board Nilee Consult to conduct a 360 degrees' mystery shopping assessment for the bank. Their expertise brought to light key observations across all our customer touch points addressing pain points and weakness and also our strengths and opportunities. Thanks to Nilee Consultant, OmniBSIC Bank optimized its website user experience to enhance customer experience and many more. Our deepest appreciation goes out to Nilee Consult for contributing to our qrowth and exceptional customer service delivery.
Shantel Seglah Ag. Head Service QualityOur Amazing Clients
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Our Customer Experience Services
Nilee Consult is your trusted partner in delivering exceptional experiences. We offer a comprehensive range of services designed to help your business thrive in today's competitive landscape. With our expertise and customer-centric approach, we are committed to helping you build strong and meaningful connections with your customers and drive sustainable growth.
Your expertise has enabled our team to take ownership, ensuring their actions align with our goal of providing exceptional customer experiences. Client satisfaction has reached unprecedented levels, thanks to your training approach, that enhanced our operations and elevated our brand reputation. Your dedication to excellence and transformative insights have left a lasting impact, making Nilee Consult an indispensable part of our journey toward outstanding customer experiences.
Issaka Ibrahim GM, Metropolitan Pension Trust Ghana Ltd